1. Sites covered by this Policy Statement
This Privacy Statement applies to all owned websites and domains, and our wholly owned subsidiaries (Emcare.ca)
2. Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting. Personal information is information that is associated with your name or personal identity. Express Medical Care uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support better customer relationship with Express Medical Care. We take seriously the trust you place in us. Express Medical Care will not sell, rent or lease your personal information to others.
Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Express Medical Care collects and analyzes non-personal information to evaluate how visitors use the Express Medical Care websites.
Non-personal data we collect may include the pages visited on the Express Medical Care website, unique URLs visited within our website, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.
3. Children’s Privacy
Express Medical Care is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Express Medical Care does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13.
4. How we use your information
Express Medical Care uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, and to personalize promotional offers. Occasionally we may use your information to contact you for market research regarding Express Medical Care products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. You may, at any point, contact us to opt-in or out of such communications. Credit card information is used only for payment processing and fraud prevention. This information is not used for any other purpose by our financial services providers or Express Medical Care and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
Personal data collected online may also be combined with information you provide Express Medical Care through other sources such as service registration, or public events such as trade shows or seminars.
Personal data given to Express Medical Care may be transferred across state, provincial and/or country borders for the purposes of data consolidation, storage and simplified customer information management.
Non-personal data is aggregated for reporting about Express Medical Care website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
5. Who we share your information with
Express Medical Care will not sell, rent or lease your personal information to others. Express Medical Care will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Express Medical Care shares customer information across Express Medical Care owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.
Express Medical Care occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of Express Medical Care and may not use it for any purpose other than to carry out the services they are performing for Express Medical Care. These service providers may change or we may contract with additional service providers to better accommodate our customers’ needs. Express Medical Care will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
Express Medical Care or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, Express Medical Care will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.
6. Your Choices
Express Medical Care gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Express Medical Care wide marketing communications. Express Medical Care wide marketing communications may include new product information, offers, or an invitation to participate in market research. We give you a choice regarding delivery of Express Medical Care wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point and we will honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.
7. Keeping your information secure
Express Medical Care is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Express Medical Care has in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
8. Contacting us
This privacy statement applies to Canada