1. Sites covered by this Policy Statement
This Privacy Statement applies to all owned websites and domains, and our wholly owned subsidiaries (Emcare.ca)
The Express Medical Care website contain links to third-party websites for your convenience and information. If you access those links, you will leave the www.EMCare.ca website. Express Medical Care does not control those sites or their privacy practices, and they may be different from that of Express Medical Care. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the Express Medical Care Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Express Medical Care; that action is governed by the third-party company’s privacy policy.
2. Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting. Personal information is information that is associated with your name or personal identity. Express Medical Care uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support better customer relationship with Express Medical Care. We take seriously the trust you place in us. Express Medical Care will not sell, rent or lease your personal information to others.
Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Express Medical Care collects and analyzes non-personal information to evaluate how visitors use the Express Medical Care websites.
Non-personal data we collect may include the pages visited on the Express Medical Care website, unique URLs visited within our website, browser type and IP address. We collect most non-personal data via cookies or other analysis technologies.
3. Children’s Privacy
Express Medical Care is committed to protecting children’s privacy and encourages parents and guardians to take an active role in their children’s online activities and interests. Express Medical Care does not knowingly collect information from children under the age of 13. Our website does not target children under 13.
4. How we use your information
Express Medical Care uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order. Likewise, we may also use it to communicate with you, to provide service and support, to update you on services and benefits, and to personalize promotional offers. Occasionally we may use your information to contact you for market research regarding Express Medical Care products or services.
We will give you the opportunity to choose your privacy preferences regarding such communications. You may, at any point, contact us to opt-in or out of such communications. We use your credit information only for payment processing and fraud prevention. We do not use it for any other purpose. Our financial team or Express Medical Care will not keep your information longer than necessary unless you ask us to retain your credit card information for future transactions.
Personal data collected online may also be combined with information you provide Express Medical Care through other sources such as service registration, or public events such as trade shows or seminars.
We may transfer the personal information you provide to Express Medical Care across provincial, state, or national borders to support data consolidation, storage, and customer information management.
Lastly, we aggregate non-personal data to report on the usability, performance, and effectiveness of the Express Medical Care website. We use this information to improve the customer experience, website usability, and site content.
5. Who we share your information with
Express Medical Care will not sell, rent or lease your personal information to others. Express Medical Care will not share your personal information with third parties except in responding to your requests for products or services. We will ask for your permission when you submit your information. Express Medical Care shares customer information across Express Medical Care owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.
Express Medical Care occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers must keep any information they receive on behalf of Express Medical Care confidential and may use it only to provide services for Express Medical Care. These service providers may change or we may contract with additional service providers to better accommodate our customers’ needs. Express Medical Care will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
Another company may merge with or acquire Express Medical Care, its related entities, or some of their assets. If this happens, we may share your information with the acquiring or merging organization to help maintain business operations. In that case, we will notify you before we share your information, where required by law.
6. Your Choices
Express Medical Care gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Express Medical Care wide marketing communications. Our marketing communications may include new product information, offers, or an invitation to participate in market research. Nevertheless, we will give you a choice regarding delivery of Express Medical Care wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point and we will honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.
7. Keeping your information secure
Express Medical Care takes pride in protecting the information you provide us. Express Medical Care has in place appropriate physical and managerial procedures to safeguard the information we collect. This helps in preventing unauthorized access or disclosure, maintaining data accuracy, and ensuring the appropriate use of the information,
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption makes the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
8. Contacting us
We value your opinions. If you have comments or questions about our privacy policy, please send them to privacy@emcare.ca
This privacy statement applies to Canada
